Shipping
We ship domestically and worldwide, and most orders are processed within three business days and are sent via insured carriers. During high-volume periods — such as launches and holidays — processing times may be slightly longer.
Once your order ships, you’ll receive a confirmation email with tracking information. All shipments are insured for their full value to ensure safe delivery.
Please note that international orders may be subject to customs fees or import duties, which are the responsibility of the recipient.
If you need to update your shipping address or have special delivery instructions, please contact hello@lefilstudio.com as soon as possible — we’ll do our best to accommodate any changes before your order leaves The Studio.
Processing & Lead Times
Most in-stock items ship within three business days. Canvases that require kitting, as well as custom or preorder items, may take longer — estimated timelines are listed on each product page.
Finishing services and made-to-order projects will include a detailed timeline once your piece is received and reviewed.
Returns & Exchanges
Due to the hand-painted and bespoke nature of our products, all canvases, threads, and finishing services are considered final sale.
If your order arrives damaged, incorrect, or incomplete, please contact hello@lefilstudio.com within seven days of delivery so we can make it right. We’ll provide next steps, including replacement or repair where applicable.
We do not accept returns for change of mind or on any used or partially stitched products.
Finishing Services
Finishing timelines vary by project complexity and current workload. Once your stitched canvas arrives, we’ll review your specifications and share an estimated completion date.
Transparency and communication are central to our process — you’ll receive regular updates from us along the way. For inquiries about finishing or to request a quote, please contact finishing@lefilstudio.com.
Contact
For all order or shipping-related questions, please reach out to hello@lefilstudio.com. Our studio team responds Monday–Friday within 48 hours.
